Getting Started
New to Quikk? Learn how one Quikk account connects you to rides and deliveries in your city, how operating market availability works, and how to set up your profile in minutes.
Read Getting Started Overview →
QuikkRide Support & Safety Desk
How can we help?
Browse support topics for rides, upfront local-currency fares, safety, cancellations, and account management across our operating markets, or submit a trip support request below.
Active Market Context: Juba, South Sudan (SSP) ·
QUIKK HELP CENTRE · RARE INC.
Everything you need to know,
HOW WE WORK
Everything you need to know,
all in one place.
Quikk was created by Rare Inc. to make everyday journeys and deliveries easier and more affordable, while helping local businesses reach more customers and grow. Browse short, helpful overviews below before opening any specific guide or policy.
Everyday Ease
Easier, More Affordable Journeys & Deliveries
See upfront prices in your local currency before you book a ride or order a meal, with real-time map tracking from start to finish.
Explore Getting Started →
Local Growth
Helping Local Businesses Reach More Customers
Independent kitchens, supermarkets, retail stores, and pharmacies use QuikkBusiness to accept digital orders and grow without building their own fleet.
Explore Business Guides →
Trust & Clarity
Clear Policies, Safety & Account Control
Read plain-language overviews of our safety protections, account tools, and legal policies before opening any specific document.
Browse Safety & Legal →
Browse by Topic
Quikk Help Centre Sections.
Each section below includes a short overview so you know what to expect before opening a page.
Welcome to your unified Quikk guide: Use the eight sections below — Getting Started, QuikkRide, QuikkEats, Businesses, Drivers & Couriers, Accounts & Payments, Safety, and Legal — to quickly find answers across the entire Quikk ecosystem.
QuikkRide
Helpful guidance on requesting everyday rides (Standard, Comfort, SUV, VIP, Motorcycle, and 3-Wheeler), checking upfront local-currency fares before you ride, and sharing live trip status.
Open QuikkRide Guides →
QuikkEats
Everything you need to know about browsing verified local restaurants, supermarkets, and pharmacies, customizing dishes, tracking couriers, and reporting missing items.
Open QuikkEats Guides →
Businesses
Overview for restaurants, grocery stores, retail shops, and licensed pharmacies on joining QuikkBusiness, managing digital menus, setting prep timers, and receiving local payouts.
Open Business Guides →
Drivers & Couriers
Clear guidance for independent drivers and delivery couriers on document verification, vehicle & thermal-bag standards, flexible scheduling, and transparent trip earnings.
View Driver & Courier Info →
Accounts & Payments
How to manage your unified Quikk account, pay with local currency (Cash, Mobile Money, or QuikkPay Smart Wallet), review digital receipts, or request account deletion.
Manage Account & Payments →
Safety
Learn how 4-digit Boarding PINs, partner background checks, dual-helmet standards, tamper-evident food seals, and 24/7 incident response keep every journey and delivery safe.
Explore Safety Standards →
Legal
Plain-language overviews and separate pages for our Terms of Service, Privacy Policy, Community Guidelines, Cookie Policy, and Accessibility commitments.
Browse Legal Pages Below →
Legal & Policies
Legal Information & Community Policies.
Short, helpful overviews explain what each policy covers before you open the full page.
About our Legal section: Our terms and policies are written to be clear and transparent. Each card below summarizes how the document applies to your everyday rides, deliveries, or business operations on Quikk before you open the dedicated page.
Terms of Service
Explains how Quikk services work, 18+ account eligibility, upfront local-currency pricing, and our mutual commitments across web and mobile apps.
Open Terms of Service →
Privacy Policy
Outlines what information we collect to complete your rides and deliveries, how we keep it secure, and how we never sell your personal data to advertisers.
Open Privacy Policy →
Community Guidelines
Shares our everyday expectations for kindness, safety, and mutual respect between riders, customers, drivers, couriers, and local business partners.
Open Community Guidelines →
Cookie & Storage Policy
Explains how Quikk uses essential browser and device storage to remember your active city and sign-in session without third-party advertising trackers.
Open Cookie Policy →
Account & Data Deletion
Simple instructions to export your personal archive or permanently delete your Quikk account and associated data at any time.
Open Account Deletion Page →
All Legal & Service Schedules
Browse our complete Legal & Compliance Hub, including Accessibility, Service Schedules for Ride, Eats, and Business, and Law Enforcement guidelines.
Open Full Legal Hub →
Support Categories
QuikkRide Support Topics.
Select a category below to jump directly to step-by-step guidance or open a trip support ticket.
Booking and managing rides
How to request a Standard Sedan, Comfort, SUV, VIP, Motorcycle, or 3-Wheeler ride, share your live route, or update your pickup location.
Read booking guides →
Fares and payments
Understand upfront local-currency fare calculations, distance and time rates, QuikkPay Wallet top-ups, supported local mobile money providers, and cash trips.
View fare policies →
Driver and passenger safety
4-digit Boarding PIN verification, mandatory dual helmets on motorcycle rides, real-time GPS trip sharing, and 24/7 Emergency SOS response.
View Safety Guidelines →
Cancellations and refunds
Free cancellation windows, what happens when a driver cancels, disputing an unexpected fare adjustment, and QuikkPay Wallet refund timelines.
Check refund eligibility →
Account and profile management
Manage your unified Quikk account across QuikkRide and QuikkEats, update your registered phone number, or request permanent account deletion.
Manage account & privacy →
Reporting an issue
Recover a lost item left in a vehicle, report vehicle condition or driver conduct, or escalate an urgent incident to our 24/7 Trust & Safety Desk.
File a support ticket →
Frequently Asked Questions
Quick Answers for Riders & Drivers.
Click any question below to expand detailed guidance for QuikkRide across our operating markets.
How does QuikkRide calculate my upfront fare before I book?
When you enter your pickup and drop-off locations on QuikkRide, our routing engine calculates the road distance (in km) and estimated trip duration across your city's street network. Your upfront price in your local operating currency (SSP in Juba, South Sudan) combines the vehicle category's base fare, per-kilometre rate, and per-minute rate from the authoritative
quikk-console tariff table—so you always see the exact fare before confirming your ride.
What is the 4-digit Boarding PIN and how does it keep me safe?
Every confirmed QuikkRide generates a unique 4-digit Boarding PIN on your screen. Before starting the trip, always verify the vehicle license plate and driver photo, then share your 4-digit PIN verbally with your driver. The driver cannot start the trip meter in the Quikk Partner app without entering your exact PIN.
When is a ride cancellation free, and when does a fee apply?
You can cancel a ride request free of charge within 2 minutes of driver assignment, or at any time if your driver is delayed by more than 5 minutes beyond the original arrival estimate. If a cancellation occurs after the driver has already arrived at your pickup point and waited over 5 minutes, a small base compensation fee in your local currency may apply.
What payment methods are accepted on QuikkRide?
Payment methods adapt automatically to your selected operating market. In Juba, South Sudan, QuikkRide supports QuikkPay Wallet, Cash (SSP), m-Gurush & MTN MoMo. Digital trip receipts are automatically stored in your trip history and emailed to your registered address.
I left an item in my QuikkRide vehicle. How do I recover it?
Open the Quikk app, go to Trips → Past Rides, select the trip where the item was left, and tap Contact Driver about Lost Item. If you booked via the web or cannot reach the driver directly, submit the Trip Support form below with your Booking Reference ID (
QR-...) and our Dispatch Support Desk will coordinate immediate return.
Can I use the same account for both QuikkRide and QuikkEats?
Yes. Your unified Quikk ID works seamlessly across the native Quikk mobile app, QuikkRide web booking, and QuikkEats food delivery across all operating markets. If you ever wish to export your data or permanently delete your account in compliance with Apple App Store and Google Play policies, visit our dedicated Account & Data Deletion Portal.
24/7 Dispatch & Safety Support
Submit a QuikkRide Support Ticket.
Need help with a specific trip, fare adjustment, lost item, or safety report? Our team responds within 2 hours (15 minutes for urgent safety reports).